RIM Remote Access Support

Overview

Remote Incident Manager

provides professional remote assistance for anything you need help with, in our case it's digital audio workstations (DAWs), such as Logic Pro, Pro Tools, with Flotools plugin, and Reaper (with OSARA), and more. Whether you need troubleshooting, training, your collaborating, or just need help setting up your DAW such as installing a Plugin, our RIM service ensures seamless remote access.

Key Features

• Custom Keyword-Based Access – Choose a unique keyword to initiate your remote session.

• Flexible Time Blocks – Book remote assistance for 30 minutes, 60 minutes, 2 weeks, and more.

• Unattended Access Option – Must be requested during purchase for continuous support without a keyword (advanced feature).

• Cross-Platform Support – Available for Mac & Windows.

• Screen Reader Compatibility – Optimized support for NVDA, JAWS, and VoiceOver users.

How to Use RIM Remote Access

Getting Started

1. Download & Install RIM – Download the official installer from Get RIM, developed by Pneuma Solutions. Alternatively, Windows users may receive a custom installer provided by our support team.

2. Launch RIM – Open the app and ensure your internet connection is stable.

3. Enter Your Unique Keyword – Provided during your booking process to establish a secure session.

4. Connect with Your Support Technician – Once authenticated, your technician will assist remotely.

https://billing.raywonderis.me/index.php/store/rim-remote-access

Unattended Access Setup (Advanced Feature)

1. Request Unattended Access During Booking – Users must request this option through the purchase form in their client portal.

2. Technician Enables Unattended Access – This setting is controlled by the support technician, not the user.

3. Technician Can Now Connect Anytime – Ideal for ongoing projects and extended troubleshooting.

Mac Installation Notes

• Mac users must install and configure RIM manually before support can be provided.

• Proper access permissions must be set up for remote assistance to function.

• A separate manual with an audio guide is available to assist users through the installation process.

For a full guide, visit the RIM User Manual.